We're here to get you online & keep your store looking good!

For ongoing needs, we are flexible because we need to be and we recognize that each client/service/product is different. Examples of routine services we provide are:

• Posting banners and new images to sites
• Adding and taking down new products, including seasonal launches (e.g., Fall or Spring clothing lines)
• Basic product image edits
• Managing sales & discounts
• Sales channel setup, such as getting you on Google Shopping and making your products purchaseable on Meta & Pinterest
• Amazon & Shopify integration
• Creating products on Shopify & Amazon
• B2B storefront setup
• Overall Google needs (e.g., analytics, business profile)
• Integrating email, chat, and other services to Shopify store

This service is built for people with a US-based ecommerce operation with inventory and revenue of over $2,500+/month. We work with clients who have inventory and are just starting out, but this service is NOT meant for companies that do not carry their own products or who do not work directly with the manufacturer (or sales representative) of your products.

Moss Ecommerce Management exists to amplify small businesses and keep funds in communities. We do not work with stores shipping direct from overseas, using Oberlo, or that are 100% dropship with no relationship with the brand/vendor they are selling (e.g., using dropship apps entirely). We work with companies that know their products REALLY well and will call us out on misrepresenting things.

At this time, we do not offer refunds. Our service is intended to be affordable and you are welcome to cancel the next month's subscription at any time, though we appreciate advanced notice and the opportunity to show you our service's value to your business.

In the unlikely event we are unable to resolve your one-time support for a Shopify need, we will make an exception to this policy and refund your order.

We have a ticketing system that you'll get access to, as well as meet a real person for any issues. You'll submit "tasks" for us to complete. Most tasks will be completed within 24-36 hours. Any product setup over 25 products may require extra time. We offer the opportunity to expedite larger projects for an additional fee.

We can help you build your site! For one-time store setup, please order: A New Site for One Brand or a Brick & Mortar Store.

If you are working with vendors/brands that will create a marketplace online, please choose Marketplace Setup (One-time).

The services on our site are priced for Shopify store management.

Our team does know how to do BigCommerce and Squarespace, but we would need to provide you a quote based on your store needs. We also have experience moving stores from other platforms to Shopify and can do this for Wix, BigCommerce, Squarespace, and WooCommerce.

Please use the Contact form here to provide details and request a quote.

We do not do:

• Customer service for your store
• Marketing strategy
• Sales tax setup (we will give you insructions for where to find this)
• Cyber security
• Social media management
• Ads management
• Ongoing email marketing
• Ongoing design needs, we do not speak photoshop

Yes! We're a remote team that grew up around beautiful Spanish moss and Oak trees (hence "Moss" Ecommerce Management). We're based in Louisiana, but work with people based all over he world. As soon as you sign up, you'll hear from a REAL person! This site is also on Shopify's platform using Shopify and PayPal's payment gateways offering purchaser protection.

We used to have more contact information on our site and we are still being flooded with spam emails and calls. We promise you'll hear from a real person when you use this service. This store is also powered by Shopify.

You can find us on Shopify Collabs or join here!